terms of service

CONDENSED TOS
NOTICE: This is the CONDENSED version of the TOS.Detailed info may be missing. The sole purpose of this condensed version is for the Customer to have an easy overview of the main points. Please refer to the full TOS below for more detailed terms, which WILL apply to your orders.

TERMS OF SERVICE
LAST UPDATE: 29 JUNE 2026This contract applies to the artist further called Seller and person or institution further called Customer purchasing from Seller a work of art further called Product. By ordering Product from the Seller the Customer agrees to the following terms and conditions:PAYMENTS
1. Customer agrees to pay the due amount upfront for any orders.
2. Customer accepts that work on the Product will not commence until payment has been received by Seller.
3. It will be done through Paypal.PRODUCT DELIVERY
4. Estimated completion time is usually between 5 days to 2 weeks after the initial sketch is approved. This timeframe may vary depending on the complexity of the piece and the current commission queue.
5. Customer agrees that Product will be delivered digitally to email address provided by Customer.
6. Any other method of delivery, either digital or physical, has to be mutually agreed before the work commences.
7. It is sole responsibility of Customer to propose delivery method which works for both parties. Seller cannot be held accountable for Customer's loss of access to the delivery method, loss of delivered files, impediments such as spam filters or any other technical obstacles outside responsibility of the Seller.
7b. Upon delivery of the product, it is the Customer's responsibility to store it properly. Loss of product due to negligence will not be reimbursed by the Seller. Seller can not guarantee that the original copy of the product will be available in the case that the Customer lost their files.REVISIONS
8. Customer has the right to 2 complete revisions in the sketching phase and 1 for color phase.
9. Customer has right to a reasonable amount of minor edits after completion, such as changing an eyecolour or fixing a small detail. Any requests above that, however minor, will require a prior mutual agreement and will result in a proportional increase of order value. Any such increase will be invoiced separately. Work on any such excessive requests will not commence until the payment for the additional invoice(s) has been received.CURRENCY CONVERSIONS
10. Customer agrees to pay the total amount specified in USDREFUND POLICY
11. Customer has right to request a full refund if there's been no progress for two consecutive months, or when Product has not been completed within four months. These provisions exclude work interruptions caused by unforeseen circumstances such as illness, accident or any other credibly documented reason for interruption of work.
12. Customer obliges to contact the Seller in a fast and responsive manner, responding swiftly to any requests for comments, clarifications, opinions, validation of progress etc. If no response or feedback is provided within 72 hours of a progress update, it will be recognized as implicit approval of all work progress and the current state of the Product, allowing the Seller to move forward to the next phase.PERSONAL AND COMMERCIAL USE
13. The Product received by Customer is for personal use. Any use of the Product for commercial purposes, reselling it, reproduction or publishing without credits for reasons other than personal purposes has to be approved beforehand by the Seller. This will require a commercial fee of at least +100% of the original base price. (This does not apply for emotes, as you are buying the right to use it on your channel.)
In addition, Customer does not hold the right to use the product for AI datasets or for AI tools and any present or future inventions in the space.
14. The seller retain all rights to the commissioned artwork. You are purchasing usage rights, not ownership of the artwork itself.
May use the artwork to:
Promote myself and my services.
Post on social media and in my portfolio.CANCELLATIONS
15. Seller reserves every right to refuse or cancel any order, under condition of full refund, without giving reasons to Customer.
16. Any disrespectful behaviour will not be tolerated and may result in a cancellation of the order. Customer will receive full or partial refund depending on amount of work completed. Seller will have full right to refuse any service to the Customer in the future.

*For anything that's not listed, just ask, and we can review case by case